Question 1

How long does delivery take?

Accepted Answer

All orders placed before 3pm will be dispatched the same day, while orders placed after 3pm will be shipped on the next working day.UK standard delivery typically takes 2–4 working days, but if you're in a rush, express delivery options are available at checkout.

Question 2

Do you ship internationally?

Accepted Answer

At the moment, we ship within the UK only — but international shipping is something we’re exploring for the near future.

Question 3

My order hasn’t arrived — what should I do?

Accepted Answer

If your order is past the estimated delivery date, please allow an extra 1–2 working days. If it still hasn’t arrived, get in touch on info@lumibop.com and we’ll look into it for you.

Question 4

Can I change my delivery address / shipping method after ordering?

Accepted Answer

Yes! For the first 1 hour after placing your order, you can update your delivery address and shipping method using the edit order button in your confirmation email.If you’d like to cancel your order or add extra cards, just email us at info@lumibop.com as soon as you can and we’ll do our best to help.

Question 5

Are the songs licensed?

Accepted Answer

Yes. All songs used in our cards are licensed cover versions, sourced and approved individually.

Question 6

Are the cards recyclable?

Accepted Answer

Our non-electronic cards (Pop Around) are 100% sustainable and fully recyclable.For our electronic cards (Pop, Light & Sound) these contain batteries so they can’t be placed in your regular bin. To make things easy, we offer a free WEEE recycling collection. Once you’re finished with your card, simply fill in our form found in the footer of our website and we’ll arrange for it to be collected and recycled safely and responsibly.

Question 7

Do cards come back into stock?

Accepted Answer

The good new is - yes, our cards do come back in stock usually within a few weeks. We recommend signing up to be notified when the product is back in stock so you can be the first to know. This can be found on the individual product pages.

Question 8

Can I return my card?

Accepted Answer

As our cards are sound-activated novelty items, we’re only able to accept returns if the card is faulty.

Question 9

My card is faulty — what should I do?

Accepted Answer

Please send us your order number along with a photo or short video showing the issue, and we’ll take care of the rest.

Question 10

My card arrived damaged — can I get a replacement?

Accepted Answer

If your card arrived damaged, just get in touch with a photo or video within 48 hours of delivery and we’ll help arrange a replacement.

Question 11

Will I get a refund if my delivery was delayed?

Accepted Answer

Delivery times are estimates and can sometimes be affected during busy periods. While we can’t usually offer refunds for courier delays, we’re always happy to help investigate and support you.

Question 12

Can I add a personalised message?

Accepted Answer

We're excited to be working on offering personalisation directly on our cards. In the meantime, we recommend having the card delivered to you first, so you can add your own handwritten note.

Question 13

Can I send a card directly to the recipient?

Accepted Answer

Absolutely! Just enter their address at checkout. Do keep in mind that unless you write inside the card yourself, the message section will be blank.

Question 14

How can I contact customer support?

Accepted Answer

Please email us on info@lumibop.com for any further questions.